Laminar Privacy Policy

Last updated: February 5, 2025

Effective Date: February 5, 2025

Date Last Updated: February 5, 2025

Introduction

Laminar Run, Inc. and its Canadian affiliate, Laminar Technologies, Inc. ("Laminar", "we", "us" and similar terms) is a middleware platform provider that helps businesses build custom API integrations faster.

We are committed to respecting your personal information. This privacy policy describes how we handle personal information from the following groups:

  1. People whose personal information is processed through the Laminar platform.
  2. Our customers.
  3. Visitors to our website (located at https://www.laminar.run/) (the "Website") or any other Laminar web or mobile applications that link to these Terms (collectively, the "Sites").
  4. Anyone else who contacts us.

This policy does not address how we handle personal information about job applicants or employees. If you are a job applicant or employee, please contact us for more information on how we handle your personal information.

Consent

By providing your information to us, you agree that we may use it in the ways set out in this privacy policy. We may provide you with further notices highlighting certain uses we wish to make of your personal information. We may also give you the opportunity to opt-in or opt-out of selected uses, such as marketing, when we collect your personal information.

Changes to This Policy

We might update this policy when laws or our services change. Check back here for updates. If the law requires, we'll let you know directly.

Processing of Personal Information by Laminar Users

Our Laminar platform helps customers build integrations between data systems. In connection with this service, our customers use Laminar to convert, store and transmit their data, which may include personal information. Data processed through the Laminar platform may be stored on our cloud servers, which are segregated for each customer.

We have no control over what data is processed by our customers through the Laminar product and how such data is used or disclosed. We may have access to this data on rare occasions (e.g., to conduct troubleshooting).

If you have any questions or concerns about how your personal information is being handled by our customers, please contact our customers directly.

How do we collect your personal information?

We collect information through various means, depending on how you interact with us. We may collect information when you:

  • Submit information through forms or widgets on our Sites.
  • Contact us by email, phone call or other means.
  • Submit messages to the Lami chatbot built into our platform.
  • Visit our Sites, which automatically collect data using cookies and other tracking technologies.

We may also obtain information from publicly available online sources (e.g., LinkedIn) where permitted by law.

What personal information do we collect and how do we use it?

We collect and use information in various ways, depending on how you interact with us.

Customers

If you register for an account with us, we may collect certain personal information about you, including your name, business email, username, organization, role, and subscription tier. This information is used to create and manage your account, provide access to our platform, personalize your user experience, and provide you with service updates, support, [promotional materials] and other relevant information.

If you communicate with us through the Lami chatbot built into the Laminar platform, we may retain logs of this information for troubleshooting and customer service purposes and to improve our Lami chatbot.

Visitors to our Sites

If you visit or use the Sites, we or our service providers may use cookies and other tracking technologies (e.g., web beacons) to collect data about your device and behaviour on the Sites. See "Cookies and other tracking technologies" below for more information.

Questions or Communications

If you ask about our organisation and its services, or otherwise communicate with us (including by email, phone, or online form or widget) we may collect any information you provide to us. We will use this information to respond to your requests, and otherwise provide customer service to you.

Other Purposes

In addition to the purposes above, we may use any personal information we collect to improve our services, for security and fraud prevention, to defend legal claims, comply with applicable laws, or otherwise as permitted or required by law.

Cookies and other tracking technologies

Cookies are small text files stored on your device by a website to remember your preferences, improve your user experience, and track your activity across visits. Web beacons (also known as pixel tags) are tiny, transparent images or snippets of code embedded in websites to monitor user interactions, such as page views.

We or our service providers may deploy cookies and other tracking technologies on our Sites to collect data. The data we collect includes device data (e.g., IP address, geographical location, device type, browser type) and behavioural data (e.g., referral source, length of visit, number of page views, navigation paths, interactions with ads or content). Our analytics providers include:

  • LinkedIn. We may use LinkedIn Pixels to connect behavioural data with demographic data available on your LinkedIn profile (e.g., job title, company, industry, and other professional details) if you are logged in to LinkedIn when you visit our Sites.
  • Google Analytics. Google Analytics collects data such as your IP address, browser type, and pages visited. This information is aggregated and anonymized to analyze trends and improve our Sites. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

If you have an account with us, information collected through our Sites may be linked to your account data. We use this information for security purposes (to detect and respond to malicious uses of the Sites) and to analyze usage patterns to improve our Sites and marketing strategies. Our service providers may also use this information to present advertisements to you on our behalf.

You can disable cookies in your browser settings, or through our cookie banner.

How do we share personal information?

We partner with trusted service providers to support our operations. These providers fall into the following categories:

  • Payment Processors. If you make a payment to us, your payment-related information (e.g., billing details, payment card details, transaction data) will be handled by our payment processors. This information is used to process payments and manage billing, and for other purposes in accordance with their privacy policies. We do not have access to your payment-related information. For more information about how our payment processors handle your personal information, please consult their privacy policies directly:
    • Stripe: https://stripe.com/en-ca/legal/privacy-center
    • Maple: https://maplebilling.com/privacy/
  • Scheduling and Communication Tools. We use scheduling and communication tools, such as Calendly, to streamline appointment scheduling and enhance collaboration. These tools process personal information such as your name, business email, and selected meeting times to facilitate efficient communication and scheduling of meetings with our team.
  • Website Analytics Providers. Our analytics providers collect and share website visitor data (e.g., device data and behavioural data) through cookies and other tracking technologies deployed on our Sites and other websites on the internet. They use this data to analyze website traffic, optimize content, measure ad performance, and help us understand how users engage with our platform.
  • Customer Relationship Management Tools. We rely on customer relationship management tools to manage customer interactions and build relationships. These tools process personal information, including your name, business email, organization, role, and communication preferences. We use these tools to provide tailored communications, respond to inquiries, and support business development efforts.
  • Cloud Storage Platforms. Our cloud storage platform providers may have access to all personal information we collect, to provide and maintain our cloud storage systems.
  • Chatbot providers. Our Lami chatbot is provided by our third party generative AI provider. This provider may process and store logs of chat conversations with Lami for quality assurance and product improvement purposes (including retraining of AI models).

Please note that we may change or add third party service providers at any time, in our sole discretion. We encourage you to review our privacy policy from time-to-time to stay up to date.

Other Disclosures

Subject to applicable law, we may also disclose your personal information to evaluate and carry out a prospective business transaction (e.g., merger, sale, financing, restructuring).

Laminar and its service providers may disclose personal information to comply with legal requirements (e.g., statutory reporting obligations, search warrants, court orders, discovery obligations, bankruptcy or insolvency proceedings, etc.).

We may also disclose personal information to other parties where you consent or where such disclosure is otherwise permitted or required by applicable law.

Cross-Border Transfers of Personal Information

Our third-party service providers may process or store your personal information outside of Canada, including in the United States. Personal information that is processed outside of Canada may be accessible to foreign courts, law enforcement and national security authorities. If you are in Quebec, your personal information may be communicated outside Quebec.

If you are in Alberta, you may contact our support team at help@laminar.run to (i) obtain written information about our policies and practices with respect to service providers outside Canada; or (ii) ask questions about the handling of personal information by our service providers outside Canada.

How do we protect your information, and how long is it stored?

We take steps to protect your personal information with appropriate safeguards. However, no method of sending or storing information online is 100% secure. This means we can't promise your information will always be completely safe when you use our Sites, products, or services, or when it's stored electronically. You share your information at your own risk.

We only keep your personal information for as long as we need it to achieve our purposes unless the law requires us to keep it longer or we need it to protect the company from legal claims.

Roles and Responsibilities within our Organization

The personal information that we collect is accessible to personnel within Laminar that need access to perform their duties. These include our executives, customer support and sales employees.

Our CEO has overall responsibility for our compliance with applicable privacy laws, including responsibility for the day-to-day administration and implementation of our privacy program, such as by developing and delivering privacy training to relevant personnel, establishing relevant policies and procedures, investigating and responding to complaints and potential violations of our privacy policies or relevant laws, responding to requests from individuals to exercise their rights under applicable privacy laws, and regularly reviewing and identifying opportunities to improve our privacy program.

All other personnel are responsible for: (i) protecting the confidentiality and security of any personal information they handle in connection with their employment; (ii) following our security measures and policies and procedures for handling personal information; (iii) refraining from any unauthorized access, use or disclosure of personal information; and (iv) reporting security or confidentiality incidents.

Third Party Links

Please note that links and advertisements on our Sites may transfer you to other websites, whose data privacy practices may vary to that of Laminar. We are not responsible for and have no control over information that is submitted to or collected by third party websites.

Keeping your personal information accurate

Please inform us if any of your personal information changes. Failure to do so could invalidate your use of our service or prevent our ability to deliver our services to you. You can inform us of a change to your personal information by contacting us at the information provided below.

Your Privacy Rights

You may have various data privacy rights, depending on the jurisdiction in which you are located and the applicable laws. The rights set out below are subject to any limitations set out in applicable law.

  • Access: You can request access to your personal information or information about how it has been collected, used, and shared.
  • Correction: You can request correction of any inaccurate personal information.
  • Withdrawal of Consent: You may withdraw your consent to the continued collection, use, and disclosure of your personal information. Withdrawing consent may impact the availability of certain services or features on our Sites.
  • Unsubscribe: You may unsubscribe to our marketing emails at any time by clicking the unsubscribe button in any email to you, or by contacting us as set out below.
  • Portability: If you are a resident of Quebec, as of September 22, 2024, you can request a copy of your personal information in a structured, commonly used technological format.
  • Complaint: You may submit a complaint to us about our handling of your personal information.

To exercise any of your privacy rights, please contact us at the information set out below. Note that we may need to verify your identity to process your request.

Complaint Process

Our process for dealing with complaints related to the protection of personal information generally includes:

  1. Acknowledgement of receipt without undue delay.
  2. Appropriate steps to confirm the identity of the complainant, and to obtain the details of the complaint as well as any relevant documentation.
  3. Consideration of applicable laws.
  4. An appropriate, fair, and impartial investigation.
  5. Communicating the outcome of the investigation to the complainant, including any remediation measures we take (where justified).

Contact Us

If you wish to exercise a privacy right or have any questions or complaints about our handling of your personal information, you may contact our CEO at:

Faizaan Chishtie
faiz@laminar.run
6479893249