Service Level Agreement (SLA)

Last updated: November 4, 2025

99%

Uptime Guarantee

1,000

Concurrent Workflow Executions/Minute

2s

95% Processing Time (Single-Step)

Workflow Performance

Throughput

Up to 1,000 concurrent workflow executions per minute (for single-step transformations)

Latency

95% of platform processing time for single-step workflows will complete within 2 seconds*

*Excludes external API calls and third-party service latency. Total workflow execution time may vary based on external service performance.

Observability & Debugging

Execution Visibility

Every execution includes full video replay with timestamp-synchronized logs, custom console.log() output capture, and per-step breakdown showing processing time, status, and errors.

  • Full video replay with timestamp-synchronized logs
  • Custom console.log() output capture
  • Per-step breakdown with processing time, status, and errors
  • Manual partial workflow replay
  • Error pattern analysis via AI assistant
Data Retention

Standard Tier

90 days execution data retention

Premium Tier

1 year execution data retention

Deployment Options

Multi-Cloud Deployment

Along with our cloud offering, Laminar is available to be deployed on your own cloud via our docker-compose.

View Docker Compose Configuration →

Support & Service Details

Standard Support ($2K Tier)
  • Email support with 24-hour response times
  • Standard documentation and knowledge base access
Premium Support ($5K Tier)
  • Dedicated Slack channel access with 4-hour response times
  • Quarterly business reviews
  • Priority escalation path
Alerting & Failure Recovery

When integrations fail, alerts route to your monitoring systems:

  • OpsGenie
  • PagerDuty
  • Datadog
  • Custom webhooks

Failed workflows automatically queue for replay once issues resolve.

Dedicated Tenant Deployments

Dedicated tenant deployments offer 99.9% uptime SLA with custom infrastructure scaling beyond 1,000 concurrent executions per minute.

Security

Laminar is SOC 2 Type 2 compliant and will be HIPAA compliant with BAA signing available as of November 8, 2025. Data is encrypted in transit (TLS 1.3) and at rest (AES-256) with role-based access control across all resources.

Encryption

Data is encrypted both:

  • In transit using TLS 1.3
  • At rest in our database using AES-256 encryption
Role-Based Access Control

Organizations in Laminar can assign users the following permission levels:

Owner
Full system access and organization management capabilities
Admin
Administrative privileges for managing Workspaces
Create
Ability to create new resources and entries
Read
View-only access to permitted resources
Update
Ability to modify existing resources
Delete
Permission to remove resources
Execute
Ability to run operations or queries

For more detailed information about our security measures and compliance, please visit ourTrust Center.

For more detailed information about our Service Level Agreement, security measures, and specific terms, please refer to your service contract or contact our sales team.